FAQ
Questions about BER Airport Taxis
Answers about taxis go and come from Berlin Brandenburg Airport (BER): prices, payment, Meet & Greet for the terminal, cancel and other services.
How dem dey calculate the taxi fare?
Put the address, date, time, how many people dey travel and how many bag. Before you confirm, the booking form go show the classes wey dey available, the fare and any extra charge wey apply. The price wey we agree no dey change because of traffic during the journey.
Wetin go happen if my flight late?
We dey watch the real time wey your flight go land and we go change the pickup by ourselves. You no need to tell us another time.
Where the driver go meet me for BER Airport?
The driver go wait for the exit of the arrivals area with sign wey show your name.
How I go take pay?
Payment na only online, before time and full with credit card. We no dey accept cash and we no dey accept payment to the driver inside motor.
I fit cancel or change my booking?
Cancel na free in most cases at least 24 hours before pickup. The Terms and Conditions apply if you cancel later.
Child seat dey and how much e cost?
Dem dey give up to two child seats for each journey free. Abeg tell us how many pikin dey and their age when you dey book.
You dey give discount?
Discount of 3% to 5% fit apply depending on the journey. Abeg ask when you dey book.
You dey work for night and for weekend?
Yes. The service dey available 24 hours every day, seven days a week, no night extra charge.
I fit travel with pet?
Yes, if we don agree before time. We advise make you use pet carrier or cover to protect the motor.
You dey carry people wey dey use wheelchair?
Yes. We get motor wey get lift and something to hold wheelchair well. Make you ask for this service before time by WhatsApp, phone or email; we go agree the price one by one based on the route and the help wey you need.
Which languages the drivers and customer service team dey speak?
Drivers dey speak German and English. Russian-speaking and Turkish-speaking drivers dey available if you ask. Customer service dey available for Russian.
Which types of motor dey?
Taxi, estate taxi, business class, first class, standard van, Van XL, first class van and 8-seat Mercedes-Benz Vito.
How I go take book transport for group or per-hour service?
We dey arrange group transport and per-hour booking one by one by WhatsApp, phone or email. The smallest per-hour booking na three hours.