Change or cancel a booking
Review your booking and the available management options.
Manage booking →HELP
How can we help?
Quickly find the right information for your booking, pickup at BER Airport, payment or confirmation.
QUICK HELP
What would you like to do?
Choose a topic to go directly to the function or information you need.
Manage a booking
Open your booking to review the details provided.
Open booking →Find your driver at BER
Follow the directions from baggage reclaim to the agreed meeting point.
Open airport map →Payment and confirmation
Read answers about payment, confirmation, changes and cancellation.
View FAQ →Book a new journey
Enter the route, date, number of passengers and luggage, then review the offer.
Book a journey →ON THE DAY OF PICKUP
Cannot find your driver?
Stay at the agreed meeting point and first check the details in your booking confirmation.
- Check the terminal, level and meeting point in the booking confirmation.
- Check for new messages and missed calls.
- Call the telephone number shown in the booking confirmation.
- Do not leave the terminal or order another taxi before contacting us.
TOPICS
Help by topic
Pickup and meeting point
Use the directions for Terminal 1, Terminal 2 and the airport railway station.
Go to airport map →Payment and confirmation
Answers about payment, confirmation and booking conditions are available in the FAQ.
Open FAQ →Luggage and vehicles
Compare vehicle classes and their passenger and luggage capacities.
View vehicles →CONTACT
Personal assistance
If you cannot find the answer you need, please provide your booking reference, passenger name and pickup date.